1. Scope of application
The website www.littlegreenbay.com (hereinafter: the “Website”) is issued by the company BIOKOVO NEKRETNINE MANAGEMENT d.o.o. (hereinafter: “BNM”) which operates the accommodation facility under the brand Little Green Bay. BNM offers accommodation booking services (hereinafter: the “Services”) on the Website in accordance with the terms stated herein and the Terms of Use.
The Services are available only to persons of legal age who, by their own declaration of will, can create legal effects, that is, enter into binding obligations under the applicable law (hereinafter: the “Client”). By using the Services, the Client declares that they meet the legally prescribed age for using the Services, as well as for assuming legal consequences for any type of liability that may arise as a result of using the Service. Additionally, the Client guarantees that they are authorized to perform booking activities for themselves or another person on whose behalf and for whose account they are acting, and from whom they are authorized to undertake the said actions.
These terms of sale (hereinafter: the “Terms of Sale”) apply to any booking made by the purchaser on the website for the accommodation facility Little Green Bay (hereinafter: the “Facility”).
The Terms of Sale govern the contractual relationship between the Client and the Facility in which the Client has made a reservation. The Terms of Sale are available to the Client on the Website, where they can be accessed at any time. The Client may save and/or print the Terms of Sale using the standard settings of their browser and/or computer.
The Terms of Sale prevail over any other document concerning their application. The parties expressly declare that the Terms of Sale constitute the entire agreement with respect to the subject matter. No general or specific terms proposed by the Client shall be included in or added to the Terms of Sale.
The Client hereby declares that they are of legal age, with full legal and business capacity allowing them to enter into this contract and that they are acting for their own needs, excluding any intermediary, resale, distribution or similar activity, in whole or in part, of the Service.
BNM reserves the right to change the Terms of Sale at any time. The applicable Terms of Sale are those in force on the date of the reservation. The Client is advised to read them carefully each time they visit the Website and before making each reservation, as they may have been changed.
2. Description of services
The Website allows Clients to view available accommodation units and send inquiries for booking at the Facility. The main features and characteristics of the Facility and accommodation units are provided on the Website. To obtain additional information about the availability of accommodation units and/or about the Facility, the Client may contact the Facility via the contact form and/or the details provided on the Website.
Photographs on the Website are for informational purposes only. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Facility and/or the Service provide an accurate overview of the offered Services, variations may occur, especially due to changes in furnishings or potential renovations. In case of doubt or to obtain additional information about the Services, please contact the Facility directly via the contact form and/or the contact details listed on the Website. In any case, BNM and/or the Facility cannot be held responsible for any non-substantial errors that may occur in this regard.
In any case, Clients on the Website receive the following information:
- essential characteristics of the Services and the Facility: main features of the accommodation and amenities,
- applicable prices,
- booking conditions,
- payment conditions and
- terms of sale.
The Client is solely responsible for their selection of Services and their suitability for their needs. The Facility and/or BNM cannot be held responsible in this regard. It is expressly agreed that all bookings are issued in the Client’s name and under no circumstances may they be transferred, in whole or in part, to a third party.
3. Reservation procedure
Each reservation implies prior reading and acceptance of these Terms of Sale, which is done by selecting the confirmation checkbox containing a hypertext link to these Terms of Sale.
BNM cannot be held responsible for incorrect or incomplete data provided by the Client during the reservation process.
The reservation process is as follows:
- The Client reviews the offer of accommodation units on the website, checks availability for the desired period of stay and then sends an inquiry via the contact form or by direct contact with the Facility,
- When sending the inquiry, the guest confirms that they have read and accepted the Terms of Sale,
- After the Facility responds to the inquiry and confirms the availability of the desired units, the Client selects the unit they wish to reserve,
- The Client then provides their personal and contact information via the form or agreed communication,
- The Client selects the method of payment for the reservation – credit card (Visa, MasterCard, Discover or Diners Club) or bank transfer,
- The Client makes the payment according to the instructions received from the Facility,
- The reservation is considered confirmed only after the guest receives written confirmation of the reservation via email from the Facility.
Please note that no payment is made on the Website. Credit card information is only required as a guarantee for the reservation.
After the Client completes the booking process on the Website as described above, they will receive a confirmation email containing the details of the Client’s reservation. If the Terms and Conditions applicable to the reservation require an advance payment, the Client will also receive a payment link sent to their email address in order to make the payment in accordance with section 7.2.1 below. In this regard, bookings are considered confirmed only once the Client has made the payment.
BNM reserves the right to refuse or cancel a reservation for justified reasons such as (i) requests in abnormal quantities, disputes with the Client over a previous reservation, etc.
4. Right of withdrawal
The Client may not withdraw their reservation after making it in accordance with the reservation procedure described in point 3. All amounts paid for the accommodation reservation are non-refundable.
5. Cancellation / modification
In case of cancellation of the reservation by the Client, the Facility retains the full amount of the paid reservation without the possibility of a refund.
Any reservation or payment that is irregular, ineffective, incomplete or fraudulent will result in cancellation of the reservation, without prejudice to any other right and/or legal remedy of the Facility and/or BNM.
6. No-show
In accordance with the Terms, in case of a no-show (when the reservation is not canceled and the Client does not arrive for the stay):
- if the Client has paid an advance in accordance with point 7.2.1 below or has paid the full amount of the reservation, then such advance or full amount will be retained by the Facility.
7. Prices and payment
7.1 Prices
Applicable prices are indicated before and during the reservation process. Prices are indicated per room for the number of persons and selected dates. Prices listed on the Website are expressed in euros and include all applicable taxes (including VAT) at the rate applicable on the date of reservation. If payment is made to the Facility in a currency other than its own, currency conversion fees shall be borne by the Client.
Unless otherwise stated on the Website during the reservation process or in the price list, additional services (half board, full board, etc.) are not included in the price.
The Facility may change its prices at any time on the Website. Reservations are invoiced based on the price in force at the time of confirmation of the reservation by the Client.
7.2 Payment Terms
Depending on the conditions applicable to the Client's reservation, payment terms may vary. In any case, the Client will always be required to provide their credit card details when making the reservation as a guarantee.
For reservations made up to March 30 of the current year, the Client pays 50% of the total amount to confirm the reservation, and the remaining 50% no later than 60 days before arrival.
For reservations made from April 1 of the current year, the Client pays the full amount of the reservation.
All paid amounts are non-refundable.
If the Client reserves multiple rooms, they must pay for all rooms in accordance with the previously stated reservation payment method.
7.2.1 Advance Payment
For advance payment, the Client will, depending on the selected payment method, either receive a payment link to their email address with instructions to proceed with advance payment or will receive bank transfer details. If the Client does not make such payment within 7 days upon receiving the payment link or bank transfer details, the reservation will be cancelled and the Client will receive an email notification of such cancellation.
Accepted payment methods are credit card (Visa, MasterCard, Discover, Diners Club, Maestro) and payment via bank transfer.
Once the Client completes the advance payment, they will receive a payment confirmation at their email address.
7.2.2 Guarantee
The Facility may request a deposit or authorization to charge the Client’s credit card in order to guarantee payment of the amounts corresponding to the services provided by the Facility.
8. Personal data
Clients are informed that BNM and/or the Facility process their personal data in accordance with BNM's Privacy Policy, which is available on the Website.
9. Force majeure
In the event of force majeure (fire, flood, destructive earthquakes, epidemics and pandemics, etc.) that prevents one of the parties from fulfilling its contractual obligations, the relevant obligations of the parties shall be suspended and neither party shall bear any liability arising therefrom.
The party affected by force majeure is obliged to notify the other party of the force majeure as soon as possible after its occurrence.
If the force majeure event continues for more than thirty (30) consecutive days and/or if, once it occurs, it definitively prevents the affected party from fulfilling its obligations, then either party shall have the right to terminate the contract, by written notice to the other party by registered mail with return receipt. Contract termination becomes effective upon receipt of the said registered letter, without any liability on either side.
10. Dispute resolution
These Terms of Sale are governed by and interpreted in accordance with Croatian law.
In case of complaints or disputes related to these Terms of Sale and/or the reservation, the Client may contact BNM and/or the Facility directly via email at nostress@littlegreenbay.com or at the address Hvar, Uvala Lozna 6, to report their claim or dispute and attempt to find an amicable solution with BNM.
In the absence of an amicable agreement or if the Client wishes to present their claim or dispute directly before the courts without attempting mediation, any complaint or dispute relating to these Terms of Sale and/or the reservation shall be subject to the exclusive jurisdiction of the competent court according to BNM’s registered seat.
Disputes within the European Union related to online purchases, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, may be resolved through the European Online Dispute Resolution platform provided by the European Commission to enable access to quality dispute resolution and ensure safer and fairer online shopping. The platform is accessible at the following link: https://ec.europa.eu/consumers/odr. BNM reserves the right to amend the general terms of the contract at any time without prior notice and is not liable for any damages arising from such changes.
11. Miscellaneous
The contracting parties expressly declare that the General Terms of Sale constitute the entire agreement with respect to their subject matter and replace all previous agreements between them in connection with that subject matter. If any provision of the General Terms of Sale is invalid, the applicable provision shall not apply, but the remaining provisions shall remain in force.
The fact that one party did not invoke the failure of the other party to fulfill any of its obligations may not be interpreted as a waiver of the said obligation or as an amendment to the General Terms of Sale, which would prevent the party fulfilling its obligations from invoking it in the future.
If, on the basis of a specific law, regulation, or court decision, one or more provisions of the Terms of Sale are found or declared invalid, the parties shall meet to agree on one or more provisions that will replace the invalid provision(s) to achieve the objective of the original provision(s) as closely as possible. All other provisions of the Agreement shall retain their validity and scope of application.
Any amendments to these General Terms of Sale will be published on the website and the date of their entry into force will be indicated.
Any amendments to these General Terms of Sale shall only apply to new reservations registered after the publication of those amendments on this website.
BIOKOVO NEKRETNINE MANAGEMENT d.o.o.
Hvar, Uvala Lozna 6
OIB: 89057390718